Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Raytown (MO); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Job summary

State Farm Agent in Raytown, MO is seeking an outgoing, customer-focused team member to help customers with insurance and financial services needs. You will establish relationships, provide prompt service, and educate clients on options using a needs-based approach.

The role offers hourly pay with commission/bonus and entails handling inquiries about policy options, eligibility, and billing, while maintaining a proactive, detail-oriented mindset to support customers daily.

Qualifications

• Excellent interpersonal and communication skills are required.
• Customer-focused with a passion for helping people manage everyday risks.
• Strong organizational skills and attention to detail.
• Proactive in problem solving and committed to service.
• Able to learn computer functions and use Windows applications.
• Experience using a variety of computer programs and tools.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance and billing.
• Educate customers about insurance options using a needs-based review.
• Maintain a strong work ethic with commitment to success daily.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Experience with computers

Tools

Windows

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Raytown, MO And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.