Bilingual Customer Service Representative - Remote (California Residents Only)

Amerit Consulting; Elk Grove (CA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Equipment provided

Remote work after training

Job summary

Amerit Consulting is seeking a Bilingual Customer Service Representative in the United States for a 3+ month engagement. The role handles inbound and outbound calls, assists with enrollment transactions, and provides accurate information on programs, policies, and procedures.

The candidate must be authorized to work in the USA and be comfortable working in a production-driven environment. Initial training is onsite with remote work allowed after training.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year in customer service or call center.
• Bilingual fluency in English and one of the listed languages.
• Strong computer literacy and ability to learn new software.
• Excellent organizational, interpersonal, written, and verbal communication.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls and provide enrollment assistance.
• Provide accurate information on programs, policies, and procedures.
• Escalate or refer callers to supervisors when needed.
• Maintain up-to-date knowledge of client programs and desk guidelines.
• Adhere to contract compliance provisions and production goals.

Skills

Bilingual Eng+Spa

Communication skills

Computer literacy

Procedures following

Organizational skills

Teamwork

Verbal and written comms

Education

High school diploma or equivalent

Job description

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

*** Duration: 3+ months

Important

• Schedule: Monday-Friday, 9:00 AM-6:00 PM PST
• Work Arrangement: Initial training onsite; remote work permitted after training completion
• Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work remotely.

Job Overview

The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment.

Job Functions

• Respond to inbound 800-line calls and complete outbound support calls.
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed.
• Assist beneficiaries with enrollment transaction requests, as applicable.
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines.
• Ensure adherence to contract compliance provisions relevant to the role.
• Follow all position-specific policies and procedures while meeting quality and production expectations.

Required Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in customer service, call center, or a related field.
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy and ability to quickly learn new software programs.
• Ability to follow procedures and meet established quality and productivity standards.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.

Preferred Requirement

• Experience in a health or human services environment.
• Prior public-facing call center experience.

Company Overview

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.