Spanish/English Customer Service Representative

Sutherland Global; Memphis (TN); On-site; USD 22,000 - 29,000; Full time

Job summary

Sutherland Global is seeking a BILINGUAL (EN/SP) Customer Service Specialist in Memphis, TN. You will manage client accounts, analyze payment histories, communicate statuses, and negotiate arrangements to maximize collections.

The role emphasizes a supportive team environment, top-notch training, and opportunities for advancement. The position offers an $18.50 per hour salary and requires a high school diploma with fluency in English and Spanish.

Qualifications

• Bilingual in English and Spanish is required.
• High School Diploma is required.
• Ability to type at least 30 words per minute.
• Experience in customer service or call center environments is preferred.
• Proficient with Microsoft Windows, Word and Excel.

Responsibilities

• Analyzing payment history and communicating account statuses to customers.
• Recommending solutions and negotiating payment arrangements.
• Reporting sensitive issues to Team Leader as needed.
• Documenting all activities clearly and in line with procedures.
• Handle inbound calls with a calm, professional demeanor.

Skills

Bilingual (EN/SP)

Typing 30 WPM

Customer service experience

Microsoft Windows

Excel

Written and verbal communication

Education

High School Diploma

Tools

Word

Excel

Job description

Company Description:

Sutherland is on the lookout for team-oriented and results-driven people to join us asBILINGUAL (EN/SP)Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!

Job Description:

• A supportive team environment - All efforts are collective, so you are never alone


• Top-notch paid training - A chance to learn and earn


• Unlimited advancement opportunities - Your career development is never-ending


• Rewarding benefits package-Your well-being is top priority

Your new Career will include:

• Analyzing payment history/notes and clearly communicating account statuses to customers


• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements


• Promptly report/refers sensitive and complex issues to the Team Leader


• Documenting all activities in accordance with established procedures in a clear and concise manner


• $18.50/hr

Qualifications:

• High School Diploma (required)


• Fluent in English and Spanish (required)


• Ability to type a minimum of 30 WPM


• Previous experience in customer service, retail services, and call contact environment


• Strong organizational and problem-solving skills


• Demonstrated ability to perform at a high level, to support our high volume of inbound calls


• Excellent verbal and written communication skills


• Excellent attention to detail


• Working knowledge of Microsoft Windows, Word, and Excel


• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meetingdeadlines

Additional Information:

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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