Trainer

MTM, Inc

Norton (VA)

On-site

USD 48,000 - 55,000

Full time

3 days ago

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Benefits offered by this job

Health, Dental and Vision plans

401(k) with company match

Paid Time Off

Tuition Reimbursement

Maternity/Paternity Leave

Casual Dress Environment

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Health in Norton, VA seeks an onsite Trainer to prepare learners and deliver training at our Norton office. You will engage learners, transfer knowledge, and support ongoing development while traveling across Virginia as needed.

Requirements include a High School Diploma or GED, 2+ years in customer service, 1+ year in training, and proficiency with Microsoft Office. We offer comprehensive benefits and mentoring opportunities.

Qualifications

High School Diploma or GED is required.
2+ years in customer service and 1+ year in training others.
Proficient in Microsoft Office Suite.

Responsibilities

Identify learner opportunities and address them.
Conduct training sessions on relevant topics.
Provide ongoing learner support and follow-up.
Facilitate and participate in meetings, town halls, or information sharing events.
Achieve high transfer of knowledge or skills from trainer to learner.
Measure learner satisfaction and transfer outcomes.
May be required to develop training materials.

Skills

Customer service

Training others

Communication

Microsoft Office

Time management

Problem solving

Interpersonal skills

Travel ready

Coaching

Relationships

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

What will your job look like?

The Trainer will prepare Learners to accomplish desired results by developing and delivering training. In addition to engaging Learners, the Trainer will be responsible for the transfer of knowledge or skills. This position will be onsite at the Norton, VA office: 798 Park Ave NW, Norton, VA 24273. Candidates must be able to work a flexible schedule as well as be able to travel throughout the State of VA.

What you’ll do:

Identify areas of opportunities amongst learners and/or content; take action to correct
Conduct Training
Provide ongoing support for learners
Facilitate and Participate in meetings, town halls or other relevant information sharing events
Generate a high learning transfer of Knowledge or skills from the trainer to the learner
Measure learner satisfaction
Measure learner transfer of knowledge or skills
May be required to develop training

What you’ll need:

Experience, Education & Certifications: High School Diploma or G.E.D.
2 + years’ experience in customer service
1 + year experience in training others
Proficient in Microsoft Office Suite

Skills:

Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content
Ability to accomplish duties/tasks with little direct supervision
Ability to prioritize tasks and deadlines
Ability to coach employees
Strong communication skills
Ability to problem solve and troubleshoot
Displays professional behavior
Ability to communicate with all levels of employees as well as external customers
Ability to build relationships
Global and Cultural Awareness
Ability to handle confidential information
Ability to use basic office equipment
Even better if you have... Bachelor’s Degree, preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary

Min: $47,920

Max: $55,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

Respect Individuals
Collaborate to Innovate
Deliver Value
Align with Clients
Act with Integrity

Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

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