Customer Care Representative I

CareBridge; West Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Care Representative I to join their virtual team. In this role, you will engage with customers, providing essential information about insurance benefits and resolving inquiries. Your strong communication and problem-solving skills will be vital as you navigate a high-volume call environment, ensuring customer satisfaction and maintaining positive relations. This position offers a competitive hourly wage and the opportunity to work from the comfort of your home, making it an attractive option for those looking to make a difference in customer service.

Benefits

401k

Stock Purchase

Comprehensive Benefits Package

Incentive Programs

Qualifications

• Previous experience in an automated customer service environment.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries regarding insurance benefits and claims.
• Document inquiry outcomes for accurate tracking and analysis.
• Research data to address operational challenges.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Customer Service Experience

Education

High School Diploma or Equivalent

Tools

PC/Image Station

Job description

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This range is provided by CareBridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.25/hr - $22.00/hr

Location

Virtual

Hours

Monday - Friday, an 8-hour shift between 8:00 am - 6 pm EST.

Responsibilities

• Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyze problems and provide information/solutions.
• Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer routine customer questions.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Conduct outbound calls in the ZipDrug business area.

Minimum Requirements

• HS diploma or equivalent and previous experience in an automated customer service environment, or equivalent education and experience.

Preferred Skills and Qualifications

• Strong communication, problem-solving, facilitation, and analytical skills, especially in URAC accredited areas.
• Experience in a high-volume call center environment is preferred.

Additional Information

Salary range varies by location: Minnesota and New York, from $17.25 to $22.00 per hour. Benefits include comprehensive packages, incentive programs, 401k, stock purchase, and more. Candidates must reside within 50 miles or 1-hour commute of an Elevance Health location. Elevance Health is an Equal Opportunity Employer and requires vaccination against COVID-19 and Influenza for certain roles.