Customer Care Representative I

CareBridge; Cincinnati (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Care Representative I to join their virtual team. This role involves responding to customer inquiries about insurance benefits and claims, analyzing problems, and providing effective solutions. Ideal candidates will possess strong communication and analytical skills, with experience in a high-volume call center being a plus. The position offers a competitive hourly wage and a comprehensive benefits package, including healthcare and a 401(k). If you're passionate about customer service and looking for a dynamic work environment, this opportunity is for you.

Benefits

Comprehensive Healthcare

401(k)

Stock Purchase Plan

Qualifications

• Experience in an automated customer service environment.
• High school diploma or equivalent education.

Responsibilities

• Respond to customer questions regarding insurance benefits and claims.
• Analyze problems and provide solutions.
• Document inquiry outcomes for tracking and analysis.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Facilitation Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Customer Care Representative I role at CareBridge

Base pay range

$17.25/hr - $22.00/hr

Location:

Virtual

Hours:

Monday - Friday, an 8-hour shift between 8:00 am - 6 pm EST.

Responsibilities:

1. Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
2. Analyze problems and provide solutions.
3. Operate a PC/image station to obtain and document information in the database.
4. Document inquiry outcomes for tracking and analysis.
5. Develop and maintain positive customer relations.
6. Research and analyze data to address operational challenges.
7. Provide requested information to customers.
8. Under supervision, make follow-up calls/emails for routine questions.
9. Use computerized systems for tracking and troubleshooting.
10. Conduct outbound calls in the ZipDrug business area.

Minimum Requirements:

• High school diploma or equivalent and experience in an automated customer service environment, or equivalent education and experience.

Preferred Skills and Qualifications:

• Strong communication, problem-solving, facilitation, and analytical skills.
• Experience in a high-volume call center is preferred.

Additional Details:

Salary range varies by location, with specific ranges for Minnesota and New York. Benefits include comprehensive healthcare, 401(k), stock purchase, and other perks. Candidates must reside within 50 miles or a 1-hour commute of a relevant Elevance Health location. Elevance Health is committed to equal opportunity employment and adheres to all applicable laws.