Customer Care Representative I

CareBridge; Gilbert (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a Customer Care Representative I to enhance customer experiences. In this role, you will respond to inquiries about insurance benefits, analyze problems, and provide solutions while maintaining positive customer relations. This position offers an opportunity to work in a virtual environment with a focus on communication and problem-solving skills. Join a dynamic team dedicated to delivering exceptional service and support to customers, making a meaningful impact in their experience with the company. If you thrive in a collaborative setting and enjoy helping others, this role is perfect for you.

Qualifications

• Experience in an automated customer service environment.
• Strong communication and analytical skills.

Responsibilities

• Responds to customer questions regarding insurance benefits and claims.
• Documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Facilitation Skills

Education

High School Diploma or Equivalent

Tools

PC/Image Station

Job description

Join to apply for the Customer Care Representative I role at CareBridge.

This range is provided by CareBridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.25/hr - $22.00/hr

Location: Virtual

Hours: Monday - Friday, an 8-hour shift between 8:00 am - 6 pm EST.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents activities and changes in the database.
• Documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions to ensure timely handling of requests.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides requested information to external and internal customers.
• Under supervision, makes follow-up calls/emails to answer routine questions.
• Uses computerized systems for tracking and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.

Minimum Requirements

• HS diploma or equivalent and experience in an automated customer service environment, or equivalent education and experience.

Preferred Skills and Qualifications

• Strong communication, problem-solving, facilitation, and analytical skills, especially for URAC accredited areas.
• Experience in high-volume call centers is preferred.