Customer Care Representative I

Elevance Health; Altamonte Springs (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking health company as a Customer Care Representative I, where you'll play a vital role in enhancing customer experiences. This position involves responding to inquiries about insurance benefits and claims while developing positive customer relations. With a focus on problem-solving and effective communication, you'll thrive in a dynamic environment that values your contributions. Elevance Health offers a comprehensive benefits package and a commitment to your professional growth. Embrace the opportunity to make a meaningful impact in the healthcare industry while enjoying competitive compensation and a supportive workplace culture.

Benefits

Comprehensive Benefits Package

401(k) Contribution

Paid Time Off

Incentive Bonus Programs

Wellness Programs

Qualifications

• Requires a high school diploma and experience in customer service.
• Strong communication and problem-solving skills preferred.

Responsibilities

• Responds to customer inquiries regarding insurance benefits and claims.
• Documents outcomes for accurate tracking and analysis.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

PC/Image Station

Job description

1 week ago Be among the first 25 applicants

This range is provided by Elevance Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.25/hr - $22.00/hr

Anticipated End Date

2025-05-07

Position Title

Customer Care Representative I

Job Description

Customer Care Representative I

Location: Virtual

Hours: Monday - Friday, an 8-hour shift between 8:00 am - 6 pm EST.

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

How will you make an impact

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.
  
  

Minimum Requirements

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  
  

Preferred Skills, Capabilities And Qualifications

• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Experience in a high-volume call center environment is strongly preferred.
  
  

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $17.25 to $22.00

Locations: Minnesota, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
  
  

Job Level

Non-Management Non-Exempt

Workshift

1st Shift (United States of America)

Job Family

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Elevance Health by 2x

Sign in to set job alerts for “Customer Care Representative” roles.

Future Opening: Customer Service Representative - State Farm Agent Team Member

Winter Park, FL $35,000.00-$65,000.00 2 years ago

Customer Service Representative - No Experience Needed (Paid Training)

Remote Customer Care Specialist - Orlando

Customer Service Representative - State Farm Agent Team Member

Front of the House Team Member/Customer Service

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - WORK FROM HOME

M&M'S Disney Springs - Guest Experience Supervisor

Customer Service Specialist - Windermere

Front of the House Team Member/Customer Service

Customer Service Representative - State Farm Agent Team Member

Winter Park, FL $40,000.00-$75,000.00 2 months ago

Front of the House Team Member/Customer Service

Front of the House Team Member/Customer Service

Healthcare Customer Service Representative - Remote in Florida

Customer Service Representative/Overnight

Front of the House Team Member/Customer Service

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Millenia, FL

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.