Customer Care Representative I

PreludeDx; Harrisburg (Dauphin County); On-site; USD 22,041 - 30,307; Full time

Job summary

PreludeDx in Harrisburg, PA is seeking a Customer Care Representative I to deliver exceptional service and efficiently address client inquiries while tracking patient samples in the lab. The role supports timely distribution of results and coordination of sample returns to clients.

Responsibilities include handling phone and email inquiries, data entry, and producing detailed Excel reports, with strong emphasis on accuracy and organization in a fast-paced environment.

Qualifications

• High School Diploma required.
• Bachelor’s in Biology, Biological Science, Chemistry preferred.
• Laboratory experience or strong interest preferred.
• Strong attention to detail and interpersonal skills.
• Ability to multi-task in a fast-paced environment while working independently.
• Requires proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to compile data from multiple sources and analyze information.

Responsibilities

• Provide exemplary customer service.
• Receive packages and manage intake.
• Coordinate with subjects, team members, and outside institutions using verbal and written communication.
• Answer phones, route calls, and greet visitors courteously.
• Assist sales team/clients with questions and obtaining patient results.
• Accessioning and data entry.
• Track internal and external samples.
• Retrieve missing patient information and ensure timely faxing/mailing of reports.

Skills

Attention to detail

Interpersonal skills

Multi-tasking

Independent worker

MS Office

Data analysis

Verbal & written communication

Education

High School Diploma

Bachelor’s in Biology preferred

Tools

Word

Excel

PowerPoint

Job description

Job Title: Customer Care Representative I

Department: Lab Operations

Reports To: Customer Care Manager

Location: Harrisburg, PA

The primary objective of the Customer Care Representative I is to deliver exceptional customer service by efficiently addressing client inquiries and retrieving missing information. This role also involves accurately receiving, verifying, prioritizing, and facilitating the tracking of patient samples within the lab. Additionally, the representative ensures timely distribution of patient results and coordinates the return of samples to clients.

ESSENTIAL RESPONSIBILITIES

• Provide exemplary customer service.
• Receive packages.
• Utilize excellent verbal and written communication skills in order to coordinate with subjects, team members, other departments and outside institutions.
• Answer phones, route calls appropriately, greet visitors in a courteous manner.
• Assist sales team/clients with questions and obtaining patient results.
• Accessioning & data entry.
• Track internal and external samples.
• Organize and assist in the retrieval of missing patient information.
• Responsible for faxing and mailing patient reports in a timely manner.
• Filing as needed.
• Prepare detailed Excel reports.
• Maintain an organized work area.

The above list represents the general duties considered essential functions of the job and is not to be considered an exhaustive description of all the work requirements that may be inherent in the position.

Requirements

• High School Diploma required.
• Bachelor's in Biology, Biological Science, Chemistry preferred.
• Laboratory experience or strong interest preferred.
• Strong attention to detail, interpersonal skills.
• Ability to multi-task in a fast-paced environment while working independently with a diverse subject population.
• Requires strong computer and organizational skills and the ability to prioritize shifting work demands.
• Requires proficiency in Microsoft Office suite of programs including Word, Excel and PowerPoint.
• Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
• Knowledge of querying and solid analytical skills with ability to compile data from many sources and define designs to use data.