Customer Care Representative I

PreludeDx; Laguna Hills (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

PreludeDx is seeking a Customer Care Representative I in Laguna Hills, California, to deliver exceptional customer service by efficiently addressing client inquiries and retrieving missing information. This role involves tracking patient samples and ensuring timely distribution of results.

The ideal candidate will possess a High School Diploma with laboratory experience or a degree in a relevant field preferred. Strong attention to detail and excellent communication skills are essential.

Working hours are 9am-5:30pm, Monday to Friday.

Qualifications

• High School Diploma required.
• Bachelor's degree in Biology, Biological Science, Chemistry preferred.
• Laboratory experience or strong interest preferred.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by addressing client inquiries.
• Receive, verify, and track patient samples.
• Ensure timely distribution of patient results.
• Assist sales team/clients with questions.

Skills

Customer service

Attention to detail

Verbal communication

Data entry

Microsoft Office skills

Education

High School Diploma

Bachelor's in Biology, Biological Science, Chemistry

Job description

Overview

The primary objective of the Customer Care Representative I is to deliver exceptional customer service by efficiently addressing client inquiries and retrieving missing information. This role also involves accurately receiving, verifying, prioritizing, and facilitating the tracking of patient samples within the lab. Additionally, the representative ensures timely distribution of patient results and coordinates the return of samples to clients.

Essential Responsibilities

• Provide exemplary customer service.
• Receive packages.
• Utilize excellent verbal and written communication skills in order to coordinate with subjects, team members, other departments and outside institutions.
• Answer phones, route calls appropriately, greet visitors in a courteous manner.
• Assist sales team/clients with questions and obtaining patient results.
• Accessioning & data entry.
• Track internal and external samples.
• Organize and assist in the retrieval of missing patient information.
• Responsible for faxing and mailing patient reports in a timely manner.
• Filing as needed.
• Prepare detailed Excel reports.
• Maintain an organized work area.

Requirements

• High School Diploma required.
• Bachelor's in Biology, Biological Science, Chemistry preferred.
• Laboratory experience or strong interest preferred.
• Strong attention to detail, interpersonal skills.
• Ability to multi-task in a fast-paced environment while working independently with a diverse subject population.
• Requires strong computer and organizational skills and the ability to prioritize shifting work demands.
• Requires proficiency in Microsoft Office suite of programs including Word, Excel and PowerPoint.
• Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
• Knowledge of querying and solid analytical skills with ability to compile data from many sources and define designs to use data.

Open to starting on 9am-5:30pm Monday thru Friday schedule