Client Relations Specialist

RJ Lee Group, Inc; Monroeville (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

RJ Lee Group, Inc in Monroeville, PA is seeking a Client Relations Specialist who ensures accurate sample intake, clear client communication, and high-quality service. This role bridges laboratory operations with client-facing duties, demanding meticulous attention to detail and strong written and verbal communication.

Responsibilities include quoting, coordinating sample receiving and LIMS data entry, handling inquiries by phone and email, and resolving client escalations with professionalism.

Qualifications

• Experience in a laboratory, environmental testing, or sample receiving environment preferred.
• Familiarity with LIMS systems, data-entry platforms.
• Strong communication skills, both written and verbal.
• Attention to detail and ability to manage discrepancies effectively.
• Customer service experience and comfort interacting with clients.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Prepare and issue quotes based on client testing needs, specifications, and inquiries.
• Communicate with clients via phone and email to answer questions, provide guidance, and support testing requests.
• Process and fulfill sample media orders as they are received.
• Coordinate the return shipment of samples to clients upon request (email, phone, or chain of custody documentation).
• Address and resolve client concerns, issues, or escalations with professionalism and clarity.
• Unbox, inspect, and verify incoming samples to ensure all materials match the chain of custody or internal submission forms.
• Accurately enter sample information into the laboratory information management systems (ChemLIMS/eLIMS).
• Confirm that each sample is correctly logged and labeled in the appropriate LIMS system.
• Identify and resolve discrepancies by contacting clients promptly to obtain missing information or clarify issues.
• Assess sample viability and suitability for testing based on established laboratory criteria.

Skills

Client communication

Attention to detail

Multitasking

Customer service

Verbal & written communication

LIMS data entry basics

Tools

ChemLIMS

eLIMS

Job description

Position Overview

The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high-quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.

Key Responsibilities

Client Relations & Support

• Prepare and issue quotes based on client testing needs, specifications, and inquiries.


• Communicate with clients via phone and email to answer questions, provide guidance, and support testing requests.


• Process and fulfill sample media orders as they are received.


• Coordinate the return shipment of samples to clients upon request (email, phone, or chain of custody documentation).


• Address and resolve client concerns, issues, or escalations with professionalism and clarity.

Sample Receiving & Intake

• Unbox, inspect, and verify incoming samples to ensure all materials match the chain of custody or internal submission forms.


• Accurately enter sample information into the laboratory information management systems (ChemLIMS/eLIMS).


• Confirm that each sample is correctly logged and labeled in the appropriate LIMS system.


• Identify and resolve discrepancies by contacting clients promptly to obtain missing information or clarify issues.


• Assess sample viability and suitability for testing based on established laboratory criteria.

Invoicing and Invoice Review

Qualifications

• Experience in a laboratory, environmental testing, or sample receiving environment preferred.


• Familiarity with LIMS systems, data-entry platforms.


• Strong communication skills, both written and verbal.


• Attention to detail and ability to manage discrepancies effectively.


• Customer service experience and comfort interacting with clients.


• Ability to multitask and prioritize in a dynamic environment.

Core Competencies

• Accuracy & Data Integrity


• Client Communication


• Problem Solving


• Organization & Time Management


• Professionalism


• Collaboration with Laboratory Staff