Salesforce Administrator

Chamberlain Group; Chicago (IL); Hybrid; USD 77,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Chamberlain Group in Oak Brook, IL, is seeking an experienced Salesforce Administrator to join IT Enterprise Applications. You will manage Sales Cloud, Service Cloud, and Account Engagement, administer users, roles, and security, and lead CI/CD releases.

The role requires 3+ years in Salesforce admin, Jira-based Agile project management, and certifications. You will build dashboards, enable GTM teams, and act as Scrum Master coordinating sprint work and stakeholder needs.

Qualifications

• Bachelor's degree or equivalent in CS/IS or related field.
• ADM201 Salesforce Administrator Certification is required.
• 3+ years of Salesforce Administrator experience with Sales Cloud and Service Cloud.
• 3+ years of Agile project management experience, preferably with Jira.

Responsibilities

• Administer Salesforce org: user management, permissions, profiles, roles, and security.
• Manage releases, sandbox refreshes, deployments, and CI/CD changes.
• Design and optimize workflows, automation, validation rules, and SOPs.
• Build dashboards and reports for leadership insights and engagement analysis.
• Provide training and enablement for GTM teams; act as SME for evolving CRM needs.
• Serve as Scrum Master, facilitating ceremonies and keeping sprint momentum.

Skills

Salesforce administrator

Sales Cloud

Service Cloud

Agile / Jira

Education

Bachelor's degree in Computer Science / Information Systems or related field

Salesforce ADM201 Administrator Certification

Sales Cloud / Service Cloud Certifications (Sales Cloud Consultant, Service Cloud Consultant)

Tools

Jira

Salesforce

Pardot

Experience Cloud

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to : Attend and collaborate on daily standups and provide feedback and interaction on prioritized Jira tickets Document functional requirements and provide estimates for new enhancements; translate requirements into working solutions using a combination of Salesforce configuration and custom development, when needed Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably Support our GTM teams with training, enablement, and clear answers when things break Serve as scrum master, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint. Act as a subject matter expert, developing solutions for evolving business needs Identify and implement additional improvement opportunities based on best practices Responsible for engagement with stakeholders to analyze requirements, propose solutions that leverage CRM functionality Oversee daily administration and optimization of Salesforce across Sales Cloud, Service Cloud, and Account Engagement. Design and optimize workflows, automation, validation rules, and SOPs Build dashboards and reports for leadership insights and engagement analysis. Document and creates testing scenarios on all enhancements and maintenance tickets Monitor new Salesforce.com features, involved with validation, testing and implementation of new functionality and communication of same to user base; provide recommendation for process improvements to the business based on new functionality available Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications Education/Certifications: Bachelor's Degree in a Computer Science, Information Systems or related field or similar experience Salesforce.com Administrator Certifications: ADM201 Experience: 3+ years experience working with Salesforce.com in an Administrator role 3+ years experience as a Sales and Service Cloud Administrator 3+ years Agile project management experience preferably in Jira

Preferred Qualifications Education/Certifications: Additional Salesforce Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Adm certification, Salesforce Certified CRM Analytics and Einstein Discovery Consultant or platform app builder Experience: Experience in Pardot, Sales Cloud and Experience Cloud Understanding of Computer Telephony integration with Service Cloud General understanding of Marketing Automation technologies Experience working with Agile methodologies Previous Scrum Master experience a plus General understanding of the capabilities of Manufacturing Cloud a plus Knowledge, Skills, and Abilities: Understanding of SAP structure, Orders, Quotes, Price Lists Understanding of Pardot capabilities including, Segmentation, Communication to both business owners and technical specialist #LI- Hybrid – Oak Brook, IL #LI-MM1

Hybrid – Oak Brook, IL

The pay range for this position is $76,600.00 - $144,700.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.

We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

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