Customer Care Representative

CABS Heating & Air Conditioning; West Sacramento (CA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with company match

Paid time off (PTO)

Paid vacation

Performance or annual bonuses

Job summary

CABS Heating & Air Conditioning in West Sacramento is seeking a Customer Care Representative to generate new business and drive customer loyalty. The role focuses on building relationships with existing clients using the ServiceTitan database while managing outbound calls and scheduling follow-ups.

The ideal candidate has a high school diploma, 2+ years of phone sales and customer service experience, and strong communication skills. A range of benefits including health, dental, vision, and growth opportunities are provided.

Qualifications

• 2+ years of phone sales and customer service experience.
• Geographic knowledge of the service area and the ability to read maps.
• Basic computer skills, including proficiency with CRM software.

Responsibilities

• Generate new business opportunities and drive customer loyalty.
• Update customer information in the database and identify upsell opportunities.
• Coordinate with customer service and technical support teams.

Skills

Strong communication skills

Interpersonal skills

Proficiency with CRM software

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

CABS Heating & Air Conditioning

At CABS Heating & Air Conditioning, we aspire to be the most trusted and respected residential HVAC company in the West Sacramento region. We prioritize environmental responsibility and are committed to treating our customers with honesty and integrity. Our employees are truly the backbone of our organization, and we strive to create the best possible work environment for them. Our team members are like family to us, and we express our gratitude for their hard work through exceptional benefits, flexibility, and opportunities for professional growth. If you're seeking a company that fosters your development, your search ends here!

Customer Care Representative

Location: West Sacramento, CA

Pay: $19-$23 per hour, depending on experience + spiffs

Schedule: You'll work full-time anytime between our business operation hours of 7 a.m.–7 p.m. Monday through Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. Your schedule is subject to change due to the season.

What You'll Be Doing

As a Customer Care Representative, you'll spend your days generating new business opportunities and driving customer loyalty by re‑engaging with existing clients. Using our comprehensive customer database in ServiceTitan, you'll reintroduce our services to valued clients and skillfully manage outbound calls based on customer needs. You will regularly update customer information in our database and identify opportunities to upsell and promote additional services. During your interactions, you will use company‑provided scripts while focusing on building relationships and strengthening connections through personalized outreach. You'll schedule follow‑up calls and manage the sales pipeline within ServiceTitan, always maintaining accurate records. By staying current on industry trends and our company's latest services, you will provide knowledgeable communication. You'll also coordinate with our internal customer service and technical support teams to ensure a seamless service experience.

Qualifications That Set You Apart

• High school diploma or equivalent
• 2+ years of phone sales and customer service experience
• Strong communication and interpersonal skills
• Basic computer skills, including proficiency with CRM software
• Geographic knowledge of the service area and the ability to read maps

Preferred Qualifications

• Experience in the HVAC industry
• Experience using ServiceTitan or similar CRM systems

Benefits

• Health, dental, and vision
• 401(k) with company match
• Paid time off (PTO)
• 5 paid sick days
• 6 paid holidays
• Paid vacation
• Birthday pay
• Growth opportunities
• Company and team events
• Performance or annual bonuses
• Continued training and certifications

Does this sound like the perfect Customer Care Representative role?