Customer Care Representative

DriveSavers Data Recovery; Novato (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking passionate Customer Care representatives to join their team. In this vital role, you will assist individuals who have experienced data loss, guiding them through the recovery process and providing support. The ideal candidate will possess excellent communication skills and a strong customer service orientation, thriving in a fast-paced environment. This innovative firm values teamwork and offers a friendly workspace, ensuring that you feel fulfilled knowing you're helping restore precious memories. If you're ready to make a difference and grow your career, this opportunity is for you!

Benefits

Competitive Salary

Monthly Bonuses

401K Retirement Plan

Medical Insurance

Dental and Vision Plan

Ongoing Training

Paid Holidays

Maternity/Paternity Leave

Events and Celebrations

Subsidized Stocked Refrigerator

Friendly Workspace

Green Business

Qualifications

• 2-4 years sales experience required.
• Effective communication skills are essential.

Responsibilities

• Handle inbound and outbound customer calls regarding data recovery.
• Work with engineers to report findings and assist customers.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Customer Service Skills

Attention to Detail

Analytical Skills

Time Management

Adaptability to Technology

Education

Associate Degree

Bachelor Degree

Job description

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

We’re looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever.

Experience And Education

2–4 years sales experience, Associate/Bachelor Degree or equivalent work experience

Required Skills And Experience

• Excellent interpersonal, organizational, and communication skills
• Great customer service skills
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment
• Must have passion for staying ahead of current and future technologies

Job Duties Include

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers’ findings
• Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• Competitive Salary
• Monthly Bonuses
• 401K Retirement Plan
• Medical Insurance
• Dental and Vision Plan
• Ongoing Training
• Paid Holidays
• Maternity/Paternity Leave
• Events and Celebrations
• Subsidized Stocked Refrigerator
• Friendly Workspace
• Green Business