Customer Care Representative - WFH MN

MTM, Inc; Mendota Heights (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Customer Care Representatives to join their remote team in Minnesota. This role offers the opportunity to be the first point of contact for clients, providing essential support and assistance. Ideal candidates will have experience in call centers and customer service, along with strong computer skills. Enjoy a supportive work culture that values diversity and offers a range of benefits, including health insurance, flexible scheduling, and paid time off. Join a team that is committed to making a difference in the community and enhancing your career.

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Leadership Mentoring Opportunities

Qualifications

• 1 year of Call Center experience required.
• 6 months of Customer Service experience preferred.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Serve as the frontline representative for MTM.

Skills

Call Center Experience

Customer Service Experience

Basic Typing Skills

Computer Navigation Skills

High-Speed Internet Access

Job description

Customer Care Representative - WFH MN page is loaded

Customer Care Representative - WFH MN

Apply locations: MN - Mendota Heights | Full time | Posted 2 Days Ago | Job Requisition ID: REQ10947

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Minnesota

Hourly Rate: $15.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). This role primarily involves handling inbound calls from Members, Clients, and Facilities, with responsibilities increasing as skills develop.

All you need for the Customer Care Representative role is:

• Must reside in the State of Minnesota
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer skills with excellent navigational abilities
• High-speed Internet access (Cable, DSL, or Fiber) with minimum speeds of 3 Mbps upload and 30 Mbps download; wireless and WiFi “air cards” are not permitted
• A quiet, distraction-free space within your home for taking calls

The culture and benefits of working for MTM:

We foster a culture of inclusion that values individual strengths, perspectives, and experiences. Our diversity helps us become a better team, working towards our vision of communities without barriers for all races.

What’s in it for you:

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is committed to equal opportunity employment. We consider qualified candidates with a criminal history in accordance with applicable laws. For accommodations, please contact MTM’s People & Culture.

About Us

We invite you to apply for our open positions and look forward to helping you develop your career as part of our team.