Customer Care Representative - WFH Louisiana

MTM; Baton Rouge (LA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Customer Care Representatives to join their remote team in Louisiana. In this role, you will be the first point of contact for clients, managing inbound calls with professionalism and care. The position offers a competitive hourly rate and a range of benefits, including health insurance, flexible scheduling, and paid time off. Join a company that values diversity and inclusion, and be part of a mission to create communities without barriers. This is a fantastic opportunity for those looking to grow their career in a supportive environment.

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Milestone Anniversary = One Month Sabbatical

Qualifications

• 1 year of Call Center experience is required.
• Basic typing and computer experience with excellent navigational skills.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Provide frontline support and represent the company positively.

Skills

Call Center Experience

Customer Service Experience

Basic Typing Skills

Computer Navigation Skills

Job description

MTM is looking for Customer Care Representatives to join our team.

Location : Remote Louisiana

Hourly Rate : $16.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Care Representative role is :

• Must reside in the State of Louisiana
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing / computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions to take in-coming calls.

The culture and benefits of working for MTM :

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you :

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity / Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• Milestone Anniversary = One Month Sabbatical

Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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Customer Care Representative • Baton Rouge, LA