Customer Care Representative - WFH CT

MTM, Inc; Windsor (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Representative, where you will be the face of the organization. This role involves managing inbound calls and providing exceptional service to clients and members. With a commitment to inclusion and community, the company offers a supportive work environment and a variety of benefits including health insurance, flexible scheduling, and paid time off. If you're passionate about helping others and want to grow your career, this opportunity is perfect for you.

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Leadership Mentoring Opportunities

Qualifications

• 1 year of Call Center experience required.
• 6 months of Customer Service experience preferred.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Represent the company as the frontline image.

Skills

Call Center Experience

Customer Service Experience

Basic Typing Skills

Computer Navigation Skills

Job description

Customer Care Representative - WFH CT page is loaded

Customer Care Representative - WFH CT

Apply locations CT - Windsor CT - Bridgeport time type Full time posted on Posted 3 Days Ago job requisition id REQ10941

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Connecticut

Hourly Rate: $16.35

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Care Representative role is:

• Must reside in the State of Connecticut
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions to take in-coming calls

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.