Customer Care Representative

Brightvision Capital Partners, LLC; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a customer-oriented service representative to provide product information and resolve customer issues efficiently. The ideal candidate will be enthusiastic about helping customers, possess excellent communication skills, and be able to manage multiple tasks effectively. This role involves generating sales leads and maintaining high customer satisfaction through proactive engagement.

Benefits

Paid Training

Flexible Scheduling

Training and Development Opportunities

Qualifications

• Excellent customer service skills required.
• Strong communication and presentation skills essential.
• Experience with outbound calling and sales preferred.

Responsibilities

• Manage large volumes of incoming calls.
• Identify and assess customer needs to ensure satisfaction.
• Meet sales targets and call handling quotas.

Skills

Customer Service

Communication

Analytical Skills

Multitasking

Sales

Bilingual Skills

Education

High School Diploma or GED

Tools

CRM Systems

Job description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our representatives provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent branding efforts worldwide.

Job Description

We are seeking a customer-oriented service representative. A CSR acts as a liaison, provides product/service information, and resolves customer issues efficiently. The ideal CSRs are genuinely enthusiastic about helping customers, patient, empathetic, and excellent communicators. They can empathize with customers and advocate for them when needed. Gathering customer feedback and troubleshooting are natural to them. The goal is to deliver excellent service, respond promptly to inquiries, and ensure high customer satisfaction.

Responsibilities

• Manage large volumes of incoming calls
• Generate sales leads
• Identify and assess customer needs to ensure satisfaction
• Build sustainable relationships and trust through open communication
• Provide accurate, complete information using proper tools/methods
• Meet sales targets and call handling quotas
• Handle complaints, offer solutions, and follow up for resolution
• Maintain records of interactions and process customer accounts
• Follow communication procedures, guidelines, and policies
• Engage customers proactively

Qualifications

• Excellent customer service skills
• Proven track record of exceeding quotas
• Experience with CRM systems
• Customer-focused with adaptability
• Strong communication and presentation skills
• Ability to multitask and prioritize
• Outbound calling experience
• Analytical skills
• Multilingual or bilingual skills a plus
• Sales and upselling experience preferred
• Spanish proficiency advantageous
• Minimum age of 18
• High school diploma or GED
• Authorized to work in the US (excluding certain states)

Additional Information

• Paid training and time off
• Flexible scheduling
• Training and development opportunities
• Confidentiality in line with EEO guidelines