Customer Care Representative

Tgi Main Company; New York (NY); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

TGI Office Automation in Brooklyn, NY is seeking a Customer Care Representative to join the Customer Care Team. You will handle incoming calls, place service and supply orders, assist with online registration, and support the team's workflow.

The role is full-time, in person, with an hourly pay range of $21.00–$25.00 and benefits including health and dental insurance, PTO, and a 401(k).

Qualifications

• HS degree or above.
• At least two years of customer service experience (call center, helpdesk or telesales).
• Familiarity with CRM systems such as e-Automate and/or e-Views is a plus.
• Proficient with MS Office programs.
• Ability to multi-task, set priorities and manage time effectively.
• Industry experience is preferred but not required.

Responsibilities

• Field incoming calls from customers seeking service calls or orders; manage large volumes of calls.
• Provide brief, professional customer communications.
• Place orders in IMS / e-Automate; ensure data accuracy.
• Verify customer information and correct order quantities.
• Identify customer needs, research issues, and provide solutions.
• Perform other duties as required.

Skills

Strong phone presence

CRM familiarity

MS Office proficiency

multitasking

Time management

Industry experience preferred

Education

HS Degree or above

Tools

e-Automate / e-Views CRM

MS Office

Job description

Job Details

Job Location: Brooklyn, NY 11231, Salary Range: $21.00 - $25.00 Hourly,

Job Title: Customer Care Representative

Department: Customer Care Team

The TGI Story

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

https://www.tgioa.com/

Summary

As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.

Primary Duties and Responsibilities

• Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders appropriately in IMS / e-Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure the correct number of supplies are being shipped to customers.
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
• Performs other duties as required.

Qualifications

• HS Degree or above
• At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.
• Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
• Proficient with MS Office programs
• Ability to multi-task, set priorities and manage time effectively
• Industry experience is preferred but not required

Skills & Abilities

• Customer-service driven approach with pleasant phone demeanor
• Strong written and verbal communication skills, along with active listening
• Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
• Works well within a team
• Must have good attendance, reliability, and punctuality

Job Type

Full-time

Pay

$21.00 - $25.00

Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• Life Insurance
• PTO
• 401(k)

Schedule

Monday to Friday (Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) with a 30-minute lunch break.

Work Location

In-person: Brooklyn, NY

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.