Customer Care Representative

Tgi-Office-Automation; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

TGI Office Automation is hiring a Customer Care Representative to join the Customer Care Team in Brooklyn, NY. You will handle calls to place service and supply orders, assist with online registration, and help maintain accurate order data in IMS/e-Automate.

A strong phone presence and a customer-focused approach are essential. Two years’ experience in customer service is preferred, with CRM and MS Office skills.

Qualifications

• HS degree or higher. Minimum two years in a customer-service role such as call center, helpdesk, or telesales.
• Strong phone presence and clear communication are essential.
• Familiarity with CRM systems (e-Automate/e-Views a plus) and MS Office proficiency.

Responsibilities

• Handle inbound/outbound calls to place service calls and supply orders.
• Process orders in IMS/e-Automate; ensure data accuracy and correct quantities.
• Identify customer needs, research issues, and provide solutions; maintain data integrity.
• Assist with customer registration on our website and support team workflow.

Skills

CRM systems

MS Office

Phone etiquette

Communication

Education

HS Degree or above

Tools

e-Automate

e-Views

IMS

Job description

Job Title: Customer Care RepresentativeDepartment: Customer Care TeamThe TGI StoryA second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.https://www.tgioa.com/Summary: As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.Primary Duties and Responsibilities:Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.Provide brief, professional, and consistent customer communications.Place customer service and supply orders appropriately in IMS / e-Automate system.Ensure data integrity when placing orders, including confirming customer information.Ensure the correct number of supplies are being shipped to customers.Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.Performs other duties as required.Qualifications:HS Degree or aboveAt least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)Proficient with MS Office programsAbility to multi-task, set priorities and manage time effectivelyIndustry experience is preferred but not requiredSkills & Abilities:Customer-service driven approach with pleasant phone demeanorStrong written and verbal communication skills, along with active listeningProfessional presentation; is approachable, enthusiastic and displays a high level of self-motivationGood time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independentlyWorks well within a teamMust have good attendance, reliability, and punctualityJob Type: Full-timePay: $21.00 - $25.00Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)Schedule: Monday to Friday (Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) with a 30-minute lunch break.Work Location: In-person: Brooklyn, NYEEO StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.