Customer Care Representative

Dollar Tree, Inc.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollar Tree, Inc. in New York is seeking a Customer Care Representative to provide exceptional support to customers through phone, email, and chat. You will address inquiries, guide product information and order status, and troubleshoot issues to ensure a smooth experience.

The ideal candidate will bring strong communication skills, a positive attitude, and a passion for helping others. Prior customer service experience is preferred, with a focus on accurate record-keeping and cross-department

Qualifications

• Experience in customer service preferred.
• Strong communication skills and a positive attitude.
• Ability to troubleshoot and resolve issues effectively.
• Accurate record-keeping of customer interactions and transactions.
• Collaborates with other departments to improve customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide product information, order status, and troubleshooting assistance.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities for process improvements to enhance the customer experience.
• Follow up with customers to ensure needs are met and gather feedback.

Skills

Customer service

Communication skills

Troubleshooting

Record keeping

Team collaboration

CRM experience

Tools

CRM software

Job description

We are seeking a dedicated Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, and resolving issues in a timely manner.

$15-$22 per hour

Your primary duties will include:

• Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assisting customers with product information, order status, and troubleshooting.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction and resolve complex issues.
• Identifying opportunities for process improvements to enhance the customer experience.
• Following up with customers to ensure their needs are met and gather feedback on our services.
• Staying informed about product updates and company policies to provide accurate information to customers.

The ideal candidate will possess strong communication skills, a positive attitude, and a passion for helping others. Previous experience in customer service is preferred.