Customer Service Representative

JMI Resource Inc; Land O' Lakes (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

JMI Resource Inc is seeking a Customer Service Representative to be the first point of contact for customers, ensuring a positive experience by addressing inquiries and providing timely support.

The role emphasizes excellent communication, a customer-focused attitude, and the ability to maintain high satisfaction and loyalty across phone, email, and chat channels.

Responsibilities

• Provide timely and effective customer support
• Respond to customer inquiries via phone, email, or chat
• Resolve product or service problems by clarifying customer complaints
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams

Job description

Job Description

The Customer Service Representative is the first point of contact for our customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing timely support. This role requires excellent communication skills and a customer-focused attitude to maintain high satisfaction and foster loyalty.

Responsibilities

• Provide timely and effective customer support
• Respond to customer inquiries via phone, email, or chat
• Resolve product or service problems by clarifying customer complaints
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams

Company Description

We are a staffing company dedicated to connecting you with long-term career opportunities.

Company Description

We are a staffing company dedicated to connecting you with long-term career opportunities.