Customer Care Representative

Snap On; Illinois; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid Work From Home program (up to 十

13 vacation days and 1 week sick time

Medical, dental and vision

401k with company match

Employee Stock Purchase Program

Pension

Annual raises and bonuses

Employee Assistance Program

Job summary

Snap-on's Customer Care Center in Crystal Lake, IL is hiring Customer Service Representatives to deliver world-class support by phone, email, and text. Shift from 11:00 am to 7:30 pm, Monday through Friday, with a hybrid work-from-home option and competitive pay.

You will resolve inquiries, process orders in ERP/CRM, upsell promotional products, and collaborate with production plants and distributors. Benefits include 13 vacation days, 1 week sick time, medical/dental/vision, 401k, stock

Qualifications

• High school diploma or equivalent.
• Multi-task with accuracy and promptness in a busy call center environment.
• Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Skills

Data entry

Microsoft Office

Customer service

Multi-tasking

Teamwork

Calm under pressure

Education

High school diploma or equivalent

Tools

ERP system

CRM

Job description

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast‑paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits and Perks

• $20.50/hour
• Opportunity to earn Sales Bonus ($200-$750) each month
• Hybrid Work From Home program (up to 10 days each month based on metric performance)
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Qualifications

• High school diploma or equivalent.
• Multi-task with accuracy and promptness in a busy call center environment.
• Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap‑on is a government contractor covered by the Federal Drug‑Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap‑on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran