Manager – Regional Operations Support

Elkay; Erie (Erie County); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, STD, LTD, AD&

Life Insurance

401(k) matching

Health Savings Account

Vacation 3 weeks (tenure-based)

12 paid holidays

Annual bonus eligibility

Educational reimbursement

Matching gift program

Employee stock purchase plan (ESPP)

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Manager of Regional Operation Support to lead regional customer service and operations, driving order management, backlog resolution, and customer satisfaction while aligning with corporate KPIs. This role emphasizes process improvements, escalation management, and cross-functional collaboration across sales and service teams.

The ideal candidate has a Bachelor's degree, 5 years in relevant roles, strong data management, and proven leadership

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in customer service, operations, or a related field.
• Detail-oriented with strong data management and problem-solving skills.
• Excellent communication across organizational levels and with customers.
• Ability to lead teams and work independently or in a team.

Responsibilities

• Oversee regional customer service and operations to ensure efficient order management.
• Drive process improvements, manage escalations, and align regional KPIs with corporate goals.
• Manage regional sales backlog, product fulfillment, and customer relations.
• Collaborate with Area Sales Manager and Service Center to meet sales targets and service quality.
• Monitor inventory to control costs and maximize revenue.

Skills

Leadership

Team management

Data analysis

Customer service

Communication

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

## *The Company*Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!# **If you are a current employee, please navigate** here **to apply internally.**The Manager of Regional Operation Support oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction. They drive process improvements, manage escalations, and align regional performance with corporate KPIs.* Manages the execution of all aspects of customer delivery for demand and fulfillment targets.* Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.* Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.* Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.* Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.* Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.* Oversees customer order workflows and resolve shipment issues with Operations teams.* Manages regional sales backlogs, and identify operational inefficiencies with Operation team.* Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.* Handles escalations and improves customer experience.* Familiar with a variety of field concepts, practices, and procedures.* Rely on experience and judgement to plan and accomplish goals.* Leads and directs the work of others.* A wide degree of creativity and latitude is required.* Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.Qualifications:* Bachelor's Degree or equivalent experience.* 5 years in the field or in a related area.* Must be detail oriented and versatile.* Proficient with data management and strong problem solving skills necessary.* Ability to communicate well on different levels within the organization and with customers.* Ability to work well on your own and in a team environment.* Proven success leading teams in high-volume, customer-facing operations.* Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.* High level of energy, drive, enthusiasm, initiative, commitment and professionalism.* Extremely strong problem solver and communication skills.## ## *Total Rewards and Benefits** Competitive Salary* Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance* Matching 401(k) Contribution* Health Savings Account* Up to 3 weeks starting Vacation (may increase with tenure)* 12 Paid Holidays* Annual Bonus Eligibility* Educational Reimbursement* Matching Gift Program* Employee Stock Purchase Plan – purchase company stock at a discount!\\*\\*THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.\\*\\*Equal Opportunity Employer – Minority/Female/Disability/Veteran