Customer Care & Relationship Banker

1St Summit Bank; Altoona (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

1ST SUMMIT BANK is seeking a customer-focused professional to build financial relationships and provide prompt service. You will handle deposits, withdrawals, and various payments while maintaining confidentiality and security.

Strong communication, accuracy, and the ability to multitask are essential as you guide customers and cross-sell suitable banking products. The role emphasizes teamwork, adherence to bank procedures, and a customer-first mindset.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional organizational skills and strong attention to detail.
• Basic computer skills and digital awareness.
• Must be results oriented.
• Manual dexterity and numerical skills.
• Knowledge of all products and services and all office functions.
• Must be flexible and adaptable to varied work schedules.
• A positive, enthusiastic attitude.
• The ability to multi-task.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Provides direct and immediate response to customers’ requests and needs.
• Controls flow of customers by directing them to proper source/professional.
• Builds relationships by cross-selling appropriate bank services to meet customers’ needs.
• Executes financial transactions including deposits and withdrawals to accounts.
• Handles customer inquiries in a timely manner and answers questions.
• Processes loan payments, utility payments, and various deposits.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Multi-tasking

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Cash handling software

Job description

1ST SUMMIT BANK is seeking a customer-focused professional to build financial relationships and provide prompt service. You will handle deposits, withdrawals, and various payments while maintaining confidentiality and security.

Strong communication, accuracy, and the ability to multitask are essential as you guide customers and cross-sell suitable banking products. The role emphasizes teamwork, adherence to bank procedures, and a customer-first mindset.