Customer Care & Quotes Coordinator

Samuel, Son & Co.; Marinette (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Samuel, Son & Co. is seeking a detail-oriented candidate to support the Estimating Department by preparing quotes and passing pricing to customers. The role requires accurate order processing, expedited updates, and proactive communication with internal teams.

Strong Excel skills and excellent written and spoken communication are essential. The position involves handling inquiries, maintaining records in CRM and MS Office, and ensuring timely responses to customer requests.

Qualifications

• Excellent communication and interpersonal skills – written and oral.
• Strong organizational skills with attention to detail and the ability to multi-task.
• Must have a basic understanding of computers.
• Must have either a High School diploma, GED, or at least 1-year working experience in an industrial based environment.
• Proficiency in Microsoft Excel and general MS Office is required.

Responsibilities

• Quote a design by providing complete information to the Estimating Department and pass pricing to the customer.
• Process and maintain orders; expedite and update pricing as needed.
• Communicate committed ship dates and negotiate when needed.
• Track orders from entry to shipping and keep customers informed of delays.

Skills

Communication

Organizational skills

Analytical thinking

Multi-tasking

Computer literacy

Education

High School diploma or GED

1+ year industrial experience

Tools

CRM software

Microsoft Office

Excel

Job description

Samuel, Son & Co. is seeking a detail-oriented candidate to support the Estimating Department by preparing quotes and passing pricing to customers. The role requires accurate order processing, expedited updates, and proactive communication with internal teams.

Strong Excel skills and excellent written and spoken communication are essential. The position involves handling inquiries, maintaining records in CRM and MS Office, and ensuring timely responses to customer requests.