Customer Care Projects & Operations Specialist

Victaulic Company; Easton (Northampton County); On-site; USD 52,000 - 78,000; Full time

Job summary

Victaulic, headquartered in Easton, PA, is seeking a Customer Care Projects and Operations Coordinator to coordinate project quotes, fulfillment opportunities, and operational support with Sales, Customer Care, Supply Chain, and Project Coordination teams.

The role requires strong analytical and communication skills, with two years of customer service experience and proficiency in Microsoft Office; travel occasional overnight is possible.

Qualifications

• Two+ years of customer service experience or Victaulic product knowledge.
• Strong understanding of customer care operations, order management, and fulfillment processes.
• Excellent analytical and project coordination skills with the ability to manage competing priorities.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and clear written/verbal communication.

Responsibilities

• Serve as the centralized intake point for project-based quotes and ensure all information is complete.
• Perform lead time and risk analysis using AI technology.
• Maintain a centralized quote log and communicate changes to stakeholders.

Skills

Customer service

Analytical skills

Project coordination

Communication

Attention to detail

MS Office

Time management

Overtime readiness

Education

Bachelor's degree

Tools

ERP systems

QlikView

Qlik Sense

Job description

Victaulic, headquartered in Easton, PA, is seeking a Customer Care Projects and Operations Coordinator to coordinate project quotes, fulfillment opportunities, and operational support with Sales, Customer Care, Supply Chain, and Project Coordination teams.

The role requires strong analytical and communication skills, with two years of customer service experience and proficiency in Microsoft Office; travel occasional overnight is possible.