Customer Care & Account Solutions Specialist

Victaulic Company; Easton (Northampton County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision coverage

Retirement savings with company match

Paid time off

Tuition reimbursement

Job summary

Victaulic in Easton, PA, is seeking a Customer Care Account Representative to manage inquiries, quotes, and orders. You will build relationships with customers and promote Victaulic products while ensuring accurate processing and timely responses.

The role requires at least three years of customer service experience, proficiency in Microsoft Office, and a customer-focused mindset. Occasional overtime and overnight travel may be required as part of project support.

Qualifications

• Minimum of three years of customer service experience.
• Proficiency with Microsoft Office applications.
• Willingness to flex schedule and travel occasionally for overnight trips.

Responsibilities

• Provide professional and proper responses to inquiries from customers via phone, email, or chat.
• Process quotes and orders accurately and promptly.
• Build relationships with customers and promote Victaulic products.
• Assist customers in selecting products and identifying potential sales leads.
• Report issues to Supervisor or Sales/Management and suggest improvements.
• Maintain current documentation and files per procedures.
• Ensure high levels of customer satisfaction and company profitability.

Skills

Microsoft Office

Customer service

QlikView/Qlik Sense

Attention to detail

Communication skills

Multitasking

Overtime flexibility

Education

BS/BA degree preferred

Tools

QlikView

Qlik Sense

Job description

Victaulic in Easton, PA, is seeking a Customer Care Account Representative to manage inquiries, quotes, and orders. You will build relationships with customers and promote Victaulic products while ensuring accurate processing and timely responses.

The role requires at least three years of customer service experience, proficiency in Microsoft Office, and a customer-focused mindset. Occasional overtime and overnight travel may be required as part of project support.