Customer Care & Project Success Specialist

Andersen Corp.; Las Vegas (NV); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Tuition Reimbursement

401k with match

Paid Time Off

Paid Holidays

Volunteer Time

Job summary

Esler Companies LLC is seeking a customer service oriented professional to follow up with clients after window installations and ensure a smooth handoff to support teams. You will manage project back-end tasks, collect timely feedback, and drive referrals through proactive outreach and reviews.

Responsibilities include coordinating cross-functional communication, scanning orders into client files, and closing out projects by the next business day. A BA/BS or equivalent experience is preferred.

Qualifications

• Customer Service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer service

Sales experience

MS Office

Communication

Education

BA/BS degree or equivalent

Tools

MS Office Suite

Excel

iPad functions

Job description

Esler Companies LLC is seeking a customer service oriented professional to follow up with clients after window installations and ensure a smooth handoff to support teams. You will manage project back-end tasks, collect timely feedback, and drive referrals through proactive outreach and reviews.

Responsibilities include coordinating cross-functional communication, scanning orders into client files, and closing out projects by the next business day. A BA/BS or equivalent experience is preferred.