Post-Install Customer Experience Specialist

Esler; Nevada; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6%

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies - Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team in Nevada. You’ll be the post-install point of contact, ensuring a smooth lifecycle for customers and driving a superior experience.

You’ll manage project back-ends, drive on-time completions, and collect feedback for enhancements while coordinating with sales and production. Strong communication skills and MS Office proficiency are essential.

Qualifications

• BA/BS degree or equivalent job experience required.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer’s behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer Service

Sales experience

Communication

Organization skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Email

PCS

iPad

Job description

Esler Companies - Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team in Nevada. You’ll be the post-install point of contact, ensuring a smooth lifecycle for customers and driving a superior experience.

You’ll manage project back-ends, drive on-time completions, and collect feedback for enhancements while coordinating with sales and production. Strong communication skills and MS Office proficiency are essential.