Post-Install Customer Experience & Projects Specialist

Esler; Las Vegas (NV); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with company match

Paid Time Off

Tuition Reimbursement

Paid Holidays

Job summary

Esler Companies is seeking a Customer Care Specialist to join our Renewal by Andersen service team in Nevada. You will be the post-install contact, guiding customers through the lifecycle of their project to enhance the experience.

You will handle back-end project tasks, ensure timely completion, and gather feedback to drive improvements. The role emphasizes cross-department communication and delivering exceptional customer experiences.

Qualifications

• Customer Service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.

Skills

Customer Service

Sales experience

Communication

Education

BA/BS degree or equivalent

Tools

MS Office Suite

Excel

iPad functions

Job description

Esler Companies is seeking a Customer Care Specialist to join our Renewal by Andersen service team in Nevada. You will be the post-install contact, guiding customers through the lifecycle of their project to enhance the experience.

You will handle back-end project tasks, ensure timely completion, and gather feedback to drive improvements. The role emphasizes cross-department communication and delivering exceptional customer experiences.