Customer Care & Project Liaison

Creative Environments Dsn & Ldscp

Tempe (AZ)

On-site

USD 40,000 - 52,000

Full time

14 days+

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Job summary

Creative Environments Dsn & Ldscp is seeking a Customer Care Representative to coordinate communication between customers and internal teams and ensure high service levels. The role focuses on efficient project logistics, proactive updates, and acting as the primary customer contact to drive successful completion.

The ideal candidate has 1–3 years in project coordination or customer service, with strong communication skills and basic MS Word/Excel proficiency.

Qualifications

1-3 years of experience in project coordination/management, customer service, or business administration.
Experience in the construction industry or landscaping is preferred.
Bachelor’s degree in Business Administration, Project Management, or related field preferred.

Responsibilities

Act as the primary liaison between customers and internal team members by managing all incoming phone calls, voicemails, and emails.
Perform daily notes audits to ensure accurate and comprehensive work order documentation.
Create and maintain accurate customer records.
Ensure proactive communication for next day work order appointments, and follow up on communications from previous day.
Coordinate and communicate internal and external inquiries effectively to drive project execution.
Drive the project forward by efficiently scheduling crews based on material availability across the valley.
Submit warranty documentation to manufacturers to resolve work orders on behalf of clients.
Conduct collection calls and take payments over the phone as needed.
Complete assigned training modules to stay updated with industry best practices and company protocols.
Perform all duties while providing excellent customer service, ensuring a positive experience for all customers.