Customer Care & Projects Lead

Business Communication Solutions; Waunakee (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Business Communication Solutions seeks a dedicated professional to manage customer care projects from initiation to completion, ensuring timely responses and high-quality service. You will collaborate with cross-functional teams to address inquiries or concerns promptly and maintain meticulous records of customer interactions.

The role requires a customer-first mindset, strong communication skills, and the ability to lead meetings in a fast-paced environment.

Qualifications

• Customer-focused approach with strong relation-building skills.
• Excellent written and verbal communication across internal and external stakeholders.
• Ability to lead meetings and manage multiple inquiries with professionalism.

Responsibilities

• Confer with customers by telephone or in person to provide information, take orders, or address complaints.
• Keep records of customer interactions and transactions, noting inquiries and actions taken.
• Oversee customer care projects from initiation to completion and collaborate with cross-functional teams.

Skills

Customer satisfaction

Relationship building

Effective communication

Highly organized

Can-do attitude

Meetings leadership

Self-sufficient

Problem-solving

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Business Communication Solutions seeks a dedicated professional to manage customer care projects from initiation to completion, ensuring timely responses and high-quality service. You will collaborate with cross-functional teams to address inquiries or concerns promptly and maintain meticulous records of customer interactions.

The role requires a customer-first mindset, strong communication skills, and the ability to lead meetings in a fast-paced environment.