Customer Care Project Coordinator

Business Communication Solutions; Waunakee (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Business Communication Solutions seeks a dedicated professional to manage customer care projects from initiation to completion, ensuring timely responses and high-quality service. You will collaborate with cross-functional teams to address inquiries or concerns promptly and maintain meticulous records of customer interactions.

The role requires a customer-first mindset, strong communication skills, and the ability to lead meetings in a fast-paced environment.

Qualifications

• Customer-focused approach with strong relation-building skills.
• Excellent written and verbal communication across internal and external stakeholders.
• Ability to lead meetings and manage multiple inquiries with professionalism.

Responsibilities

• Confer with customers by telephone or in person to provide information, take orders, or address complaints.
• Keep records of customer interactions and transactions, noting inquiries and actions taken.
• Oversee customer care projects from initiation to completion and collaborate with cross-functional teams.

Skills

Customer satisfaction

Relationship building

Effective communication

Highly organized

Can-do attitude

Meetings leadership

Self-sufficient

Problem-solving

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

JOB REQUIREMENTS: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Solicit sales of new or additional services or products. OTHER EXPERIENCE AND QUALIFICATIONS: Key Responsibilities: Manage and oversee customer care projects from initiation to completion Collaborate with cross‑functional teams to ensure project success Provide excellent customer support and address inquiries or concerns promptly Analyze project data to identify. Areas For Improvement Positive Customer Experience Skills And Abilities Required: Customer satisfaction focused Builds positive relationships with internal and external customers Effective communication (internal/external written/verbal/phone) Highly organized and can manage multiple issues simultaneously \"Can-Do\" attitude High professional and personal ethics, values, and integrity Ability to lead meetings Self‑sufficient and flexible contributor within a team‑orientated environment Technical skills include Internet, Microsoft Word, Excel, Power Point, along with general computer input/output file processing structure An independent, self‑reliant, and adaptable contributor within a team‑oriented environment An effective problem‑solver, dedicated to prompt resolution and clear communication with clients and relevant internal team members Positive and open to learning new experiences and skills Basic understanding of project management principles Upholds professionalism and remains focused in a dynamic and evolving environment