Customer Care Pro: Scheduling, CRM & Service Excellence

Kaizen Lab Inc.; Virginia (MN); On-site; Full time

Job description

About Us

At Complete Interior Package, a proud family‑owned business with 36 years of dedicated service in the construction/remodeling field, we believe in the power of exceptional customer relationships. Our commitment to excellence and personalized service has been the cornerstone of our success. As we continue to grow, we are excited to add a dynamic individual to our team.

Position Overview

We are seeking a passionate and highly organized Customer Care Representative to join our family‑oriented team. As a primary liaison for our customers, you are the engine of our administrative process. Your mission is to ensure every job is prepared with proficiency and accuracy, from the initial selections and purchase‑order entry to the final schedule. You will ensure our field teams have the right information to succeed and our clients receive a seamless experience.

Responsibilities and Duties

• Manage customer inquiries with professional poise, ensuring every interaction is handled with the speed and empathy required to maintain elite customer satisfaction
• Orchestrate project scheduling and service paperwork with a high degree of accuracy to ensure all technical details are captured correctly the first time and within company guidelines
• Audit customer purchase orders and collaborate with the customer and Accounting department to resolve discrepancies before work begins
• Facilitate seamless communication with the Field Department, ensuring all job specs and site‑specific details are accurately relayed to reach our 1st visit completion
• Ensure accuracy in CRM data management, capturing detailed client interactions and job updates to streamline communication across the team
• Provide flexible administrative support to the Customer Care team, ensuring departmental goals are met during peak volumes

Skills Required

• Great attitude and team spirit
• Accurate data entry experience
• Very organized and proficient at meeting deadlines
• Desire to provide excellent customer service
• Experience in Microsoft Outlook
• Commitment to continuous improvement and a proactive approach to mastering product knowledge

What We Offer

• A supportive, family‑like work environment where your contributions are valued
• Opportunities for professional growth and development
• Competitive salary and benefits package
• A chance to be part of a respected company with a long‑standing reputation in the community

Join Us

If you are looking to make an impact in a company that values integrity, teamwork, and exceptional service, we invite you to apply for the Customer Care Representative position at Complete Interior Package.

We look forward to welcoming you to our family!