(CSR) Admin Customer Service Rep

Mark Carpenter Plumbing Co; États-Unis; À distance; USD 25 000 - 33 000; Plein temps

Résumé du poste

Mark Carpenter Plumbing Co is seeking an Admin Customer Service Representative to support sales and service efforts. You will schedule service and sales appointments, manage maintenance programs, and maintain accurate customer records. The role requires effective communication, CRM usage, and collaboration with the service team.

You will grow client relationships, generate leads, and help renew service agreements while supporting a fast-paced office environment in a plumbing service context.

Qualifications

• Experience in customer service preferred.
• Ability to manage multiple tasks and priorities.

Responsabilités

• Answer the phone promptly and professionally.
• Call customers to confirm maintenance appointments and schedule as necessary.
• Work closely with service manager to coordinate scheduling and dispatch.
• Sell new service agreements and renew existing service agreements.
• Grow, monitor, and maintain maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
• Receive, record, and maintain sales lead information, set appointments as necessary.
• Maintain accurate capture and entry of customer information in the CRM.
• Dispatch service technicians and other resources as needed.
• Follow up on all leads and opportunities until closed or lost.
• Update CRM with each interaction and maintain records.

Connaissances

Customer service

Scheduling

CRM software

Sales support

Phone etiquette

Time management

Data entry

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Looking for candidates that are willing to learn and grow

in an industry that is essential to so many.

Your success is waiting for you!

Our Business is growing rapidly and we are hiring top people to grow with us.

In your job, do you feel like the walls are closing in around you? Is the stress boiling over into your personal life and relationships? It does not help, having to do more, working with less, with greater demands and less appreciation.

It is time for a change!

Take this opportunity as an essential worker to become part of the Mark Carpenter Plumbing's company family that is committed to being proactive in protecting its team members, clients, and associates while providing essential services to the community. You will find that having support as part of your job will make your world easier to handle. We have a Admin Customer Service Representative opening for a top performer who wants to commit to excellence.

This could be your dream job!

Why not find out!

*We are an Equal Opportunity Employer; all inquiries are kept confidential.

Position Purpose (Summary)

The function of this position is to:

• Schedule and book the service or sales appointments when clients and prospect call.
• Be available to work Monday through Friday 4-8 PM and Saturday and Sunday 8 AM- 8 PM
• Develop profitable sales and acquire customers through our established sales and marketing program.
• Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested.
• Dispatch, manage and allocate resources to meet the expectations of our clients.
• Process paperwork from service techs, payments from the customers and respect the confidentiality of all information that they encounter.
• Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.

Admin Customer Service RepresentativeResponsibilities/Duties/Functions/Tasks

1. Answer the phone promptly and professionally.
2. Call customers to confirm maintenance appointments and schedule as necessary.
3. Work closely with service manager to coordinate scheduling and dispatch.
4. Sell new service agreements and renew existing service agreements.
5. Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
6. Receive, record, and maintain sales lead information, set appointments as necessary.
7. Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
8. Ensure the accurate capture, data entry and maintenance of customer information.
9. Work closely with the service and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
10. Be familiar with our company, products, and services so many questions can be answered without consulting others.
11. Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
12. Perform dispatching and scheduling of service technicians and other resources.
13. Win the confidence of new clients when they call for service or repairs.
14. Schedule the client appointment and assign/match qualified staff to perform the work.
15. Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
16. Follow-up on all leads, proposal, and potential sales until closed or lost.
17. Track lost sales.
18. Update the Customer Relationship Management (CRM) system for each interaction.
19. Perform customer satisfaction calls after each visit.
20. Ask for referrals and inform client where and how to make them.
21. Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
22. Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
23. Regularly review and monitor progress against goals and seek assistance as needed.
24. Communicate effectively with associates, superiors, vendors, and customers.
25. Possess superior interpersonal skills.
26. Efficiently manage time and schedules.
27. Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email, and text messaging.
28. Must be capable of understanding client needs, and favorably influence their decision.
29. Constantly be learning through training from independent study and other employees.
30. Clean, neat and professional appearance.
31. Other duties as assigned