Customer Care Representative

Vance Airscoop; Hamel (MN); On-site; USD 38,000 - 48,000; Full time

Job summary

Norske Electric, a locally owned electrical service serving homeowners in the Twin Cities, is hiring a Customer Care Representative who thrives on helping customers and turning frustration into satisfaction. You will answer calls, respond to emails, schedule appointments, and coordinate with dispatchers and electricians to keep information accurate and problems resolved.

We value reliability, clear communication, teamwork, and a positive attitude.

Qualifications

• Personality and attitude matter; high energy on the phone.
• Comfortable spending 8 hours a day on calls.
• Able to multitask and stay organized while helping customers.
• Communicate clearly with coworkers, managers and customers.
• Work well both in a team and independently, with ownership.

Responsibilities

• Answer incoming customer calls with a friendly, positive attitude to schedule appointments.
• Respond promptly to customer emails and online inquiries.
• Follow up with clients through outbound calling to discuss estimates.
• Coordinate with dispatchers, electricians and the office team.
• Keep customer information accurate and organized.
• Help solve problems when things don’t go as planned.

Skills

Phone etiquette

Customer service

Multitasking

Team player

Job description

Customer Care Representative: Join a TEAM that Values YOU

You’re looking for a job for a reason…

• You’re tired of where you’re working?
• Maybe you don’t feel like you’re getting paid what you deserve?
• Maybe you don’t like your boss and don’t feel like he/she supports you?
• Maybe you just don’t like your company, and you know there’s something better?

The bottom line is: You need a change. You want something more!

We can help you at Norske Electric.

This isn't your typical call-center job.

At Norske, our CSRs are the first voice our customers hear and a huge part of the experience we're known for. We need someone who is highly motivated, genuinely enjoys talking with people, can keep their cool when the phones get busy, and knows how to turn a frustrated customer into a happy one.

We're a locally owned electrical company serving homeowners throughout the Twin Cities. We've built our reputation by taking care of our customers, taking care of our employees, and doing what we say we're going to do. We've also been voted Minnesota's Best Electrician six years running—something our entire team takes a lot of pride in.

What You’ll Be Doing

Your day will include:

• Answer incoming customer calls with a friendly, positive attitude to help our clients schedule appointments
• Respond promptly to customer emails and online inquiries
• Follow up with clients through outbound calling to schedule appointments and discuss estimates
• Work closely with dispatchers, electricians, and the rest of our office team
• Keep customer information accurate and organized
• Help solve problems when things don't go exactly as planned

Who We’re Looking For

Experience is great, but personality and attitude matter even more.

You’ll probably fit in well here if you:

• Genuinely enjoy talking with people with a naturally friendly and upbeat personality
• Are comfortable spending 8-hours a day on the phone
• Can multitask without becoming overwhelmed
• Communicate clearly and professionally with coworkers, managers, and customers
• Like being part of a team yet also work well individually
• Take ownership of tasks and appreciate structure with clear expectations
• Have basic computer skills and are willing to learn new software programs

Experience in customer service, dispatching, home services, HVAC, plumbing, electrical, or another service business is a plus—but we’re willing to train the right person.

What We’re NOT Looking For

We’re probably not the right fit if you don’t like talking on the phone, get easily rattled when things get busy, or prefer a job where you can disappear into the background.

Our customers expect a great experience, and so do we.

Why Norske?

We’re proud of what we’ve built, but we’re still growing and improving.

You’ll be joining a locally owned company where people know your name, your ideas matter, and there’s room to take on more responsibility as you grow.

We work hard, laugh a lot, hold each other accountable, and try not to take ourselves too seriously.

Our goal is pretty simple: take great care of our customers and take great care of each other.

If that sounds like the kind of place you’d like to work for (and we hope it is), we’d love a chance to talk with you.

Any offer extended will be contingent upon successful completion of pre-employment drug and background screening.

Norske Electric is an Equal Opportunity Employer.