Customer Care Pro: Flexible Hours, Growth & Benefits

GEICO; South Dakota; Hybrid; USD 40,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Paid time off

13 paid holidays annually

401(k) with match

Tuition assistance through GEICO Striv

Job summary

GEICO is hiring an Auto Customer Service Representative in the United States. You will guide policyholders through coverage needs, respond to billing inquiries, and deliver world-class service in a fast-paced, high-volume environment.

The role emphasizes licensing education, product knowledge, and cross-selling opportunities, with a structured progression and benefits starting from day one. Office location includes Getzville, NY, with on-site training and flexible work options.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Experience in high-volume call centers with KPIs and measurable goals is a plus.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns to ensure a positive experience.
• Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Contribute to customer satisfaction through meaningful interactions.

Skills

Call center experience

Customer service

Communication skills

Empathy

Multitasking

Education

High School Diploma or GED

Job description

GEICO is hiring an Auto Customer Service Representative in the United States. You will guide policyholders through coverage needs, respond to billing inquiries, and deliver world-class service in a fast-paced, high-volume environment.

The role emphasizes licensing education, product knowledge, and cross-selling opportunities, with a structured progression and benefits starting from day one. Office location includes Getzville, NY, with on-site training and flexible work options.