Customer Experience Pro: Support, Resolution & Care

The Shade Store; United States; Vor Ort; USD 60.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical Benefits

401k with Company Match

Life Insurance

Short-Term Disability (Employer Paid)

Legal Insurance

Pet Insurance

Employee Assistance Program

Product Discount

Zusammenfassung

The Shade Store is seeking a Customer Experience Specialist to join our Client Services team in the United States. We call Customer Experience Managers and handle inquiries via phone, email, and text to ensure a smooth customer journey.

We value a customer-centric mindset, strong communication, and cross-functional collaboration to resolve issues and maintain records. The role requires 2+ years in CS and availability for 12pm–9pm EST.

Qualifikationen

• Minimum 2 years in a customer service role.
• Ability to work 12pm–9pm EST.
• Excellent verbal and written communication.
• Professional demeanor under pressure and deadlines.
• Experience in hospitality, healthcare, or airlines is a plus.

Aufgaben

• Provide exceptional customer service by handling inquiries via phone, email, and text.
• Maintain a customer-centric approach, ensuring each customer feels valued and supported.
• Analyze customer issues using critical thinking, develop effective action plans, and resolve problems in a proactive manner.
• De-escalate and resolve challenging customer service opportunities with empathy, ensuring positive customer experience.
• Accurately document customer interactions and maintain detailed records for follow-up and reporting.
• Collaborate with cross-functional teams to resolve complex issues and provide timely solutions.
• Follow up with customers to ensure their concerns are addressed and provide updates on resolution timelines.
• Continuously improve product knowledge and stay up to date on company policies and procedures.
• Perform other duties as needed to support the customer service team and meet department goals.

Kenntnisse

Communication

Customer-centric

Team player

Time management

Multichannel support

Tools

Outlook

Phone systems

Word

PowerPoint

Excel

Jobbeschreibung

The Shade Store is seeking a Customer Experience Specialist to join our Client Services team in the United States. We call Customer Experience Managers and handle inquiries via phone, email, and text to ensure a smooth customer journey.

We value a customer-centric mindset, strong communication, and cross-functional collaboration to resolve issues and maintain records. The role requires 2+ years in CS and availability for 12pm–9pm EST.