Customer Care Pro: Order Support & Solutions

Fire-Mountain-Gems-and-Bead; Grants Pass (OR); On-site; USD 40,000 - 48,000; Full time

Job summary

Fire Mountain Gems and Beads in Grants Pass, OR is seeking a Client Service Associate to serve as the primary contact for accounts, managing end-to-end order placement and inquiries with a focus on friendly, professional service.

You will respond to questions via phone, email and chat, manage customer accounts, process orders in our order-taking software, and collaborate to resolve issues quickly. This role emphasizes excellent communication and problem solving.

Qualifications

• 1+ years of customer service experience.
• Strong verbal and written communication skills.
• Courteous and professional in communication.
• Ability to ask qualifying questions to resolve issues.
• Excellent listening skills.
• Confidentiality skills.
• Multitask and manage time effectively.
• English; Spanish is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in a friendly, professional manner.
• Handle customer complaints and resolve within set time limits; follow up to ensure resolution.
• Maintain customer accounts and place orders using our order-taking software.
• Research questions and resolve issues using CS software and product catalogs.
• Collaborate with customers and supervisors across multiple applications.

Skills

Customer service

Clear communication

Multitasking

Time management

Bilingual English/Spanish

Confidentiality

Problem solving

Computer skills

Active listening

Tools

Order-taking software

Job description

Fire Mountain Gems and Beads in Grants Pass, OR is seeking a Client Service Associate to serve as the primary contact for accounts, managing end-to-end order placement and inquiries with a focus on friendly, professional service.

You will respond to questions via phone, email and chat, manage customer accounts, process orders in our order-taking software, and collaborate to resolve issues quickly. This role emphasizes excellent communication and problem solving.