Customer Care Guru — World‑Class Support Pro

Purple Innovation LLC; United States; Remote; USD 20.664.000 - 24.108.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Awesome Purple Products

Zusammenfassung

Purple Innovation LLC in Utah is seeking a Customer Care Specialist (Comfort Guru) to deliver world-class support across calls, chats, email, and returns. This full-time role places you on core servicing, warranty, shipping, or returns teams, with training and ongoing certification.

You will respond to inquiries, document interactions, maintain customer satisfaction, and stay current on product policies. The role rewards clear communication, problem solving, and a passion for helping customers

Qualifikationen

• Excellent written and verbal communication with customers.
• Ability to identify customer needs, problem-solve, and provide approved solutions.
• Maintain strong mental fortitude through challenging interactions.
• Proficient with basic computer hardware and able to quickly learn job-specific software.

Aufgaben

• Responds to customer inquiries via phone, chat, email, text, or social media, taking appropriate action to ensure world-class service.
• Provides detailed notes and documentation for each customer interaction.
• Maintains acceptable customer satisfaction and quality monitoring ratings.
• Maintains acceptable productivity, schedule adherence, and utilization levels.
• Meets all individual performance metrics.
• Maintains in-depth knowledge of all products, procedures, and policies, including warranty, returns, and refunds.
• Works cross-functionally across chat, email, and phone channels.
• Works in office through training and initial certification, and as needed for additional training, collaboration, or team meetings.

Kenntnisse

Communication skills

Problem solving

Customer service

Multitasking under pressure

Tech-savvy

Ausbildung

High School Diploma or GED

Some college preferred

Tools

inContact

NetSuite

Zendesk

CRM basics

Jobbeschreibung

Purple Innovation LLC in Utah is seeking a Customer Care Specialist (Comfort Guru) to deliver world-class support across calls, chats, email, and returns. This full-time role places you on core servicing, warranty, shipping, or returns teams, with training and ongoing certification.

You will respond to inquiries, document interactions, maintain customer satisfaction, and stay current on product policies. The role rewards clear communication, problem solving, and a passion for helping customers