Customer Support & Administrative Coordinator

Corporate Resources of Illinois; Schaumburg (IL); On-site; USD 53,000 - 57,000; Full time

Job summary

Corporate Resources of Illinois seeks a Customer Support & Administrative Coordinator in Schaumburg, IL to support customers through the ordering process and provide administrative coordination across internal teams.

You will quote accurately, enter orders, track status, and liaise with vendors and production to ensure timely fulfillment while maintaining organized records and delivering exceptional service to our watercraft clientele.

Qualifications

• At least 2 years of experience in customer support or office admin.
• Experience handling orders, pricing, transactions, or sales support.
• Clear, professional communication with customers, vendors, and coworkers.
• Proficient in Microsoft Office; quick to learn new systems.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a responsive resource for customers throughout purchasing and ordering.
• Prepare and deliver quotes based on needs, pricing, and availability.
• Enter and maintain customer orders with high accuracy.
• Research availability, pricing, lead times, and order information.
• Follow up on open orders and update customers on status.
• Coordinate with vendors and internal departments to resolve issues.
• Collaborate with production, purchasing, warehouse, and logistics to fulfill orders.
• Maintain organized customer, quote, and order records.
• Assist with purchase orders, documentation, reporting, and administrative tasks.
• Own customer requests from inquiry to resolution.
• Develop understanding of products, systems, and processes to assist customers.

Skills

Customer support

Administrative experience

Communication

Teamwork

Independent work

Attention to detail

Tools

Microsoft Office

ERP/order-management systems

Job description

Customer Support & Administrative Coordinator – Schaumburg, IL

$53,000 to $57,000/Annually Plus Benefits

For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we help enthusiasts ride the waves and navigate the waters with confidence.

We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative Coordinator to join our team. In this role, you will support customers throughout the ordering process while providing administrative coordination across internal teams to ensure a seamless customer experience.

Key Responsibilities

• Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process
• Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability
• Enter, review, and maintain customer orders with a high level of accuracy
• Research product availability, pricing, lead times, and other order-related information
• Follow up on open orders and keep customers informed regarding status, timing, and changes
• Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner
• Communicate with vendors and internal departments to gather information and resolve order-related issues
• Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule
• Maintain organized and accurate customer, quote, and order records within company systems
• Assist with purchase orders, documentation, reporting, and other administrative functions as needed
• Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution
• Develop a strong understanding of the company's products, systems, and processes to effectively assist customers

Qualifications

• At least 2 years of experience supporting customers or working in an administrative office environment
• Background handling customer orders, preparing pricing, processing transactions, or supporting sales activities
• Ability to communicate clearly and professionally with customers, vendors, and coworkers
• Comfortable using Microsoft Office and learning new computer systems
• Resourceful approach to resolving questions, addressing issues, and seeing tasks through to completion
• Self-motivated and capable of managing responsibilities independently while contributing effectively as part of a team

Preferred Experience

• Experience working with ERP or order-management systems, vendor communication, purchasing, inventory, shipping, freight, or product sourcing is also beneficial.

What We're Looking For

This position is best suited for someone with a solid professional background who can step in and contribute with minimal ramp-up time. You’ll need to be comfortable working directly with customers, staying on top of details, and juggling several requests without losing track of the little things.

The right person will be reliable, polished, organized, and customer-minded, with the ability to communicate effectively over the phone and through email while keeping work moving forward.

Corporate Resources, on behalf of our client located in Schaumburg, IL is hiring a Customer Support & Administrative Coordinator.