Customer Care & Orders Specialist

CAPITAL LUMBER CO; Healdsburg, Northern (CA, KY); Hybrid; USD 41,000 - 44,000; Full time

Job summary

CAPITAL LUMBER CO is seeking a customer service specialist in Healdsburg to handle daily tasks including order entry, invoicing and inventory coordination. You will work with sales and operations, answer calls, provide pricing and delivery information, and ensure accurate billing.

The role requires strong MS Office skills, Excel reporting, and cross-functional collaboration. Ideal candidates will have an associate's degree or equivalent experience, excellent communication abilities, and comfort

Qualifications

• Minimum of an associate's degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
• Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
• Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.
• Strong multi-tasking, analytical thinking and problem-solving skills.
• Excellent cross-cultural communication, interpersonal, and negotiation skills.
• Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
• Ability to model Capital values and to provide innovative solutions.
• Ability to drive and be accountable for results in a fast-paced environment.
• The ability and the desire to travel domestically and internationally.

Responsibilities

• Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
• Coordinate orders with operations and sales as needed
• Assist customers with any issues regarding orders
• Communicate order information and status to appropriate Account Managers for their customers
• Issue vendor debit/credit memos as needed to correct receiving discrepancies
• Process all billing and invoicing to customers
• Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
• Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
• Maintain on-going product knowledge
• Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.

Skills

Building Collaborative Relationships

Innovation / Creativity

Adaptability

Developing Self & Others

MS Office

Order/Inventory software

Excel

Analytical thinking

Education

Associate's degree

Commensurate industry experience

Tools

MS Office suite (Word, Excel, PowerPoint)

Order/inventory software systems

Job description

CAPITAL LUMBER CO is seeking a customer service specialist in Healdsburg to handle daily tasks including order entry, invoicing and inventory coordination. You will work with sales and operations, answer calls, provide pricing and delivery information, and ensure accurate billing.

The role requires strong MS Office skills, Excel reporting, and cross-functional collaboration. Ideal candidates will have an associate's degree or equivalent experience, excellent communication abilities, and comfort