Customer Care & Order Support Specialist

Rocky Brands; Nelsonville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rocky Brands is seeking a Customer Care Representative to professionally interact with customers via phone and web inquiries, entering and tracking orders and handling returns.

The role requires strong communication, multitasking in a fast-paced environment, and ability to convert inquiries into sales. Training is Monday–Friday, 8:00 AM – 5:00 PM EST; work schedule is Monday–Friday 9:00 AM – 6:00 PM EST, reflecting the needs of a customer-focused ecommerce team in Ohio.

Qualifications

• Associate's degree or equivalent from two-year College or technical school.
• 1–2 years of call center experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; experience with web-based service/ecommerce tools.
• Strong oral and written communication and telephone skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and place outbound calls.
• Handle consumer chats and email correspondences.
• Enter orders as needed.
• Acquire knowledge of product lines and suggest alternates/upgrades.
• Provide feedback to E-commerce on customer experience.

Skills

Communication skills

Phone skills

Microsoft Office

Multitasking

Education

Associate degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Outlook

Web-based ecommerce tools

Job description

Rocky Brands is seeking a Customer Care Representative to professionally interact with customers via phone and web inquiries, entering and tracking orders and handling returns.

The role requires strong communication, multitasking in a fast-paced environment, and ability to convert inquiries into sales. Training is Monday–Friday, 8:00 AM – 5:00 PM EST; work schedule is Monday–Friday 9:00 AM – 6:00 PM EST, reflecting the needs of a customer-focused ecommerce team in Ohio.