Customer Care Associate I - Multi-Channel Orders & Support

Rockler; Medina (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount pricing from various

Paid vacation & holidays

Medical, Dental, Vision plans

401K

A FUN PLACE TO WORK!

Job summary

Rockler in Medina, MN is seeking a Customer Care Center Associate I to expertly manage customer orders and inquiries across phone, mail, fax, email, and chat. The role emphasizes resolving issues with care, accuracy, and a customer-first approach in a full-time daytime schedule.

You'll handle account maintenance, order records, and occasional front desk support, while promoting products and services to enhance the customer experience.

Qualifications

• Woodworking knowledge is a plus.
• Ability to remain calm and courteous with customers.
• Ability to keep calls focused while promoting specials/add-on products.
• Able to multi-task effectively.
• Strong critical thinking skills.

Responsibilities

• Process orders via phone, mail, fax, email, or chat.
• Maintain and update customer accounts and order records.
• Answer calls professionally and manage high call volumes.
• Create/update customer accounts and manage specialized accounts.
• Assist customers with technical inquiries and escalate when needed.
• Aim for One Call Resolution and prompt decision-making.
• Address inquiries and complaints in line with company policies.
• Handle backorders, discontinued items, and declined payments.
• Stay organized to meet departmental objectives.
• Provide support at the Front Desk and manage order holds.

Skills

Woodworking knowledge

Calm under pressure

Call focus

Multi-tasking

Critical thinking

Job description

Rockler in Medina, MN is seeking a Customer Care Center Associate I to expertly manage customer orders and inquiries across phone, mail, fax, email, and chat. The role emphasizes resolving issues with care, accuracy, and a customer-first approach in a full-time daytime schedule.

You'll handle account maintenance, order records, and occasional front desk support, while promoting products and services to enhance the customer experience.