Customer Care Specialist – Inbound Support & Sales

Rocky-Brands; Nelsonville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rocky Brands in Nelsonville, OH seeks a Customer Care Representative to handle inbound calls, enter orders, and respond to emails and chats while promoting products. You will work to resolve issues and provide accurate information to customers from our corporate office in Ohio.

The role requires multitasking in a fast-paced environment with strong communication skills and familiarity with Microsoft Office and e-commerce tools.

Qualifications

• 1-2 years of call center experience.
• Associate degree or equivalent.
• Proficient with MS Office and web tools.

Responsibilities

• Answer inbound calls and place outbound calls.
• Handle consumer chats and email correspondences.
• Enter orders as needed.
• Acquire knowledge of product lines and suggest upgrades as needed.
• Track problems to final resolution within a designated time frame.

Skills

Call center experience

Strong communication

Multitasking

Education

Associate's degree (A. A.) or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Rocky Brands in Nelsonville, OH seeks a Customer Care Representative to handle inbound calls, enter orders, and respond to emails and chats while promoting products. You will work to resolve issues and provide accurate information to customers from our corporate office in Ohio.

The role requires multitasking in a fast-paced environment with strong communication skills and familiarity with Microsoft Office and e-commerce tools.