Customer Care Specialist - Inbound Support & Orders

Rocky Brands Career Opportunities; Nelsonville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rocky Brands Career Opportunities in Nelsonville, OH is seeking a Customer Care Representative to professionally interact with customers on inbound calls and website inquiries, handling order entry, tracking, emails, and backorder notifications.

The position requires an associate degree or equivalent, 1–2 years of call center experience, and proficiency with Microsoft Word, Excel, and PowerPoint; strong communication, multitasking, and a team-oriented mindset are essential.

Qualifications

• Associate's degree or equivalent, with 2–4 years related experience preferred.
• 1–2 years of call center experience.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with web-based service/ecommerce tools.
• Strong oral and written communication and telephone skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and place outbound calls.
• Handle consumer chats and email correspondences.
• Enter orders as needed.
• Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.
• Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites.
• Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.
• Track any problems or complaints to final resolution within a designated time frame.
• Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person.
• Work to convert call and chat inquiries into sales.
• Process consumer returns as needed.

Skills

Call center experience

Communication skills

Multitasking

Team player

Education

Associates or better

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Rocky Brands Career Opportunities in Nelsonville, OH is seeking a Customer Care Representative to professionally interact with customers on inbound calls and website inquiries, handling order entry, tracking, emails, and backorder notifications.

The position requires an associate degree or equivalent, 1–2 years of call center experience, and proficiency with Microsoft Word, Excel, and PowerPoint; strong communication, multitasking, and a team-oriented mindset are essential.