Customer Care & Order Support Specialist

Rocky Brands, Inc.; Nelsonville (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Rocky Brands, Inc. in Nelsonville, Ohio is seeking a Customer Care Representative to professionally interact with customers, process orders, respond to inquiries, and help convert calls and chats into sales.

The role requires 1–2 years call center experience, an Associate's degree or equivalent, and proficiency in Microsoft Office. Strong written and verbal communication is essential in a fast-paced ecommerce environment.

Qualifications

• AA/related experience required or equivalent
• 1–2 years of call center experience preferred
• Strong written and spoken communication skills
• Proficiency with Microsoft Office and web-based tools

Responsibilities

• Answer inbound and place outbound calls.
• Handle consumer chats and email correspondences.
• Enter orders as needed.
• Acquire knowledge of product lines and suggest alternatives.
• Provide feedback to E-commerce on customer experiences.
• Troubleshoot and document web issues for resolution.
• Track problems to final resolution within a set time frame.
• Provide callers with accurate information and route requests as needed.
• Work to convert calls and chats into sales.
• Process consumer returns as needed.

Skills

Customer service

Call center

Communication

Multitasking

Education

Associate's degree (AA) or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Rocky Brands, Inc. in Nelsonville, Ohio is seeking a Customer Care Representative to professionally interact with customers, process orders, respond to inquiries, and help convert calls and chats into sales.

The role requires 1–2 years call center experience, an Associate's degree or equivalent, and proficiency in Microsoft Office. Strong written and verbal communication is essential in a fast-paced ecommerce environment.