Customer Care & Order Specialist — Print Shop

pasassociates; Lenoir (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

IRA Retirement Plan

Growth opportunities

Job summary

Print Dirt Cheap is seeking a friendly, organized, and customer-focused Customer Service Representative to join our team in Lenoir, North Carolina.

As the first point of contact for many of our customers, you will play an important role in creating a positive customer experience while supporting our production team. If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Qualifications

• Customer service experience preferred.
• Reception/front office experience helpful.
• Experience with cash handling or POS systems is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet customers in person, over the phone, and via email with professionalism and enthusiasm.
• Answer customer questions regarding products, services, pricing, and order status.
• Prepare estimates and enter customer orders accurately.
• Process customer artwork and job specifications for production.
• Coordinate with the production team to ensure orders are completed accurately and on time.
• Communicate with customers regarding proofs, timelines, and completed orders.
• Process payments and maintain accurate customer records.
• Assist with filing, data entry, and general office support.
• Help maintain a clean, organized, and welcoming front office.

Skills

Customer service

Reception or front office support

Retail sales

Print shop or copy center experience

Administrative support

Order entry or data entry

Microsoft Office

Cash handling or POS systems

Job description

Print Dirt Cheap is seeking a friendly, organized, and customer-focused Customer Service Representative to join our team in Lenoir, North Carolina.

As the first point of contact for many of our customers, you will play an important role in creating a positive customer experience while supporting our production team. If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment, we'd love to hear from you.