Customer Care & Order Orchestration Specialist

Wayne Farms LLC; Oakwood (GA); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Wayne Farms LLC in Georgia is seeking a customer-focused Order Management Specialist to drive end-to-end order processing and coordinate with sales, production, and logistics. You will advocate for the customer and ensure timely delivery while managing cross-functional tasks.

The role requires strong communication, proficient MS Office skills, and the ability to thrive in a fast-paced environment. A high school diploma is required, with 2+ years in customer service or sales support preferred.

Qualifications

• Minimum 2 years of relevant customer service or sales support experience; poultry/protein background preferred.
• Strong customer focus with excellent written and verbal communication across all levels of the organization.
• Proficient in MS Office; ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Ability to solve problems and maintain a sense of urgency in a cross-functional setting.
• Must maintain a customer-centric attitude and high energy in a dynamic environment.

Responsibilities

• Receive and process orders for Wayne Farms and WFJV accurately and timely.
• Build and maintain customer relationships; communicate sales forecasts, inventories and orders.
• Coordinate daily cross-functional activities with CIMT, Production Planning, QA, Operations & Logistics.
• Coordinate load planning with Logistics to maximize fill rate and freight efficiency; resolve transportation issues.
• Handle EDI order maintenance, IT projects cross-functionally with IT; manage onboarding and AR reconciliation.
• Identify opportunities for process optimization and continual improvement; perform other duties as assigned.

Skills

Customer service

Order processing

Relationship building

MS Office

Cross-functional

Education

High School diploma

Tools

Microsoft Excel

PowerPoint

ERP systems

Job description

Wayne Farms LLC in Georgia is seeking a customer-focused Order Management Specialist to drive end-to-end order processing and coordinate with sales, production, and logistics. You will advocate for the customer and ensure timely delivery while managing cross-functional tasks.

The role requires strong communication, proficient MS Office skills, and the ability to thrive in a fast-paced environment. A high school diploma is required, with 2+ years in customer service or sales support preferred.